Refund & Cancellation Policy

Last updated: August 2026

Cruising offers an optional Premium subscription. How you cancel or request a refund depends on where you subscribed. Please use the right method below — it's the fastest way to get help.

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Web

Bought at cruising-app.com/app. Handled by us and our payment provider.

iPhone / iPad

Bought in the iOS app. Handled by Apple.

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Android

Bought in the Android app. Handled by Google Play.

Quick rule: refunds and cancellations must go through whoever took your payment. If you paid on the web, contact us. If you paid inside the iOS or Android app, you must use Apple or Google — we are unable to refund store purchases on their behalf.

1. Web purchases (cruising-app.com)

Subscriptions purchased on the web are processed by our third-party payment provider. This section applies only to those purchases.

Auto-renewal

Web Premium is a recurring subscription. It renews automatically at the end of each billing period (for example, every month) at the price shown at checkout, unless you cancel before the renewal date.

How to cancel

Open your account on cruising-app.com/app and go to Settings → Subscription, or
Use the manage-subscription link in your payment confirmation email, or
Email us at support@cruising-app.com and we'll cancel it for you.

When you cancel, you keep Premium until the end of the period you already paid for. You won't be charged again after that.

Refunds

If you were charged in error, or a renewal happened that you did not intend, contact us within 14 days of the charge and we'll review a refund.
To request a refund, email support@cruising-app.com with the email on your account and the approximate date and amount of the charge.
Approved refunds are returned to your original payment method. Processing times depend on your bank or card issuer.
Except where required by law, subscription fees for periods already used are generally non-refundable.

2. Apple (iPhone / iPad) purchases

If you subscribed inside the iOS app, Apple processes and manages your payment. We cannot cancel or refund an Apple purchase directly.

Cancel: on your iPhone/iPad, open Settings → [your name] → Subscriptions, select Cruising, and tap Cancel.
Refund: request it from Apple at reportaproblem.apple.com.

Apple's terms and refund rules apply to these purchases.

3. Google Play (Android) purchases

If you subscribed inside the Android app, Google Play processes and manages your payment. We cannot cancel or refund a Google Play purchase directly.

Cancel: open the Google Play Store app → profile icon → Payments & subscriptions → Subscriptions, select Cruising, and tap Cancel.
Refund: request it from Google at play.google.com/store/account/subscriptions or via Google Play support.

Google Play's terms and refund rules apply to these purchases.

4. Contact us

Questions about a charge, cancellation, or refund for a web purchase? Email support@cruising-app.com and we'll help. For iOS or Android purchases, please contact Apple or Google using the links above.